DE Guarantee Terms

This English version is provided for convenience. The German version is legally binding.

For products you buy in our online shop shopdimplex.de, Glen Dimplex Benelux B.V. gives you a guarantee on the following terms, in addition to your statutory rights for defects.

1. Guarantor

Glen Dimplex Benelux B.V., Saturnus 8, 8448 CC Heerenveen, the Netherlands, email: support@glendimplex.com

2. Scope and duration

2.1 The guarantee applies to all new Dimplex-brand products that you have bought as a consumer in our online shop for delivery to Germany.

2.2 The guarantee lasts two years from the date of delivery. No registration is required.

2.3 The guarantee applies to products used in Germany.

3. What the guarantee covers

We guarantee that the product is free from defects in materials and workmanship during the guarantee period.

4. What we do under the guarantee

• Portable products (e.g. fan heaters, convectors, radiators, fans): we replace the product with a new, equivalent product.
• Electric fires: we fix the fault primarily by repair through our service partners. If repair is not possible or not economical, we replace the product.

We bear the costs of shipping, spare parts and labour under the guarantee. Replaced products or parts become our property. A guarantee repair or replacement does not extend the guarantee period.

5. Exclusions

The guarantee does not cover:

• normal wear and tear, e.g. of filters, bulbs or remote control batteries,
• the natural loss of battery capacity through charging cycles; defects in the battery itself are covered,
• damage caused by improper use, failure to follow the instructions, or lack of care or maintenance,
• damage caused by moisture or wet conditions, unless the product's protection rating expressly allows it,
• damage caused by work or repairs by people not appointed by us,
• damage caused by falls, impacts or other external influences,
• products used commercially.

6. How to make a claim

Please report a guarantee claim within the guarantee period by email to support@glendimplex.com. Please include your order number and describe the fault, with a photo or video if possible. We will get back to you with the next steps.

7. Your statutory rights

This guarantee applies in addition to your statutory rights for defects against us as the seller. These rights are free of charge and are not restricted by the guarantee. You can exercise them regardless of whether a guarantee case exists or whether you use the guarantee.

Last updated: October 2026