1. Our Commitment
Glen Dimplex UK Limited is committed to ensuring our website at shopdimplex.com is accessible to all users, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.
2. Technical Specifications
Our website is built on Shopify, which is designed with accessibility in mind. The website relies on HTML, CSS and JavaScript for conformance with WCAG 2.1.
3. Known Issues and Improvements
We are actively working to improve the accessibility of our website. If you encounter any accessibility barriers, please contact us at support@shopdimplex.com and we will do our best to assist and address the issue.
4. Feedback and Contact
We welcome feedback on the accessibility of our website. If you experience any difficulty, please:
- Email us at support@shopdimplex.com
- Use the contact form or live chat on our Contact Us page
We aim to respond to accessibility feedback within 5 working days.
5. Formal Complaints
If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS):
- Website: www.equalityadvisoryservice.com
- Helpline: 0808 800 0082
6. Statement Date
This statement was prepared on 2 June 2025 and will be reviewed annually.